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Frequently Asked Questions
How quickly are proxies delivered after purchase?
Proxies are delivered instantly after payment confirmation. You'll receive your credentials within 1-2 minutes via email and in your dashboard.
What authentication methods do you support?
We support both username:password authentication and IP whitelist authentication. You can configure your preferred method in the dashboard.
Can I change my proxy locations after purchase?
Yes, you can change proxy locations through your dashboard. Some plans allow unlimited location changes, while others may have restrictions.
Do you offer refunds?
We offer a 24-hour money-back guarantee for new customers. Refunds are processed within 3-5 business days to your original payment method.
What's the difference between sticky and rotating proxies?
Sticky proxies maintain the same IP for a set duration, while rotating proxies change IPs automatically. Choose based on your use case requirements.